TERMS OF SERVICE

TERMS & ADVICE

Security & Proper Use

Please advise clients, retailers, and end users to always choose a collar that is appropriate for the size, strength, breed, and purpose of the dog or cat. BARCELONA DOGS ACCESSORIES, S.L. cannot be held responsible for any use other than that described below.

All collars have a limited lifespan depending on use. As with any product, it is essential to regularly inspect the collar and ensure that all parts remain intact, secure, and safe. If signs of wear or damage appear, the collar should be repaired or replaced immediately.

Always ensure that the correct collar type is used for each animal.

  • Soft collars should not be used for large or strong pulling breeds.

  • Cat collars are intended primarily for indoor use. Decorative collars should never be used unattended.

Proper Fit

A correct fit is essential for safety.

  • Dog collars should fit snugly, allowing space for two fingers between the collar and the neck. A collar that is too loose may slip over the head, while a correctly fitted collar improves safety and control. Wider collars provide additional comfort and security and reduce the risk of injury or escape.

  • Cat collars should be worn slightly looser, as they are not intended for leash use. Owners should always test that the cat can slip out of the collar if it becomes caught. Our cat collars are designed with safety in mind and have been tested over time. Wider collars and soft, flexible materials reduce choking risk compared to thin or rigid collars. Although we have received no safety complaints, we strongly advise users to ensure the collar can slip over the cat’s head if necessary.

Sighthounds

Sighthounds must use special wide collars or martingales designed specifically for their anatomy. Their necks are more sensitive, and their speed is significantly higher than other breeds. Thin or loose collars may pose a safety risk. Our extra-wide collars are designed with sighthound safety and comfort as a priority.

Our Services

Replacement Jewellery & Repair Service

We offer a repair and replacement service for damaged goods. If jewellery or metal parts need replacement, clients may contact us to request replacement components at a reduced cost. Pricing depends on the part required.

If the original component is no longer available, it will be replaced with a similar item in colour and quality, according to the client’s preference where possible. Replacement parts and shipping costs are borne by the client. We aim to include replacements in the next available shipment whenever possible.

If specific leather or jewellery components are out of stock, we may upgrade the product using a similar material of equal or higher quality.

Handmade Product Disclaimer

All our products are handmade haute couture items. Natural variations in leather texture, colour, or jewellery details may occur and are part of the craftsmanship. These variations should be regarded as an added value, not a defect.

Special Orders

Custom orders can be created based on specific client requests using materials and stones from our existing collections. Reference photos are welcome to help avoid misunderstandings.
Please note that custom-made products are non-refundable, even in the event of dissatisfaction, as they are produced exclusively to the client’s specifications.

Intellectual Property & Resale Policy

It is strictly prohibited to copy, reproduce, or imitate our accessories, designs, materials, jewellery components, or entire collections. This includes renaming products, using our brand or collection names for unrelated items, or reproducing any part of our designs without prior written consent from BARCELONA DOGS ACCESSORIES, S.L.

Resale of our products is restricted to approved territories and channels only, as agreed in writing. Selling our products on large online marketplaces or third-party platforms without explicit authorization is strictly prohibited. Approved retailers may sell our products through their own websites only if they are direct clients or authorized partners.

Security

Please advise your clients, stores or/and end client to choose a collar that fit the purpose and strength of the dog/cat or similar and also the breed. We cannot be responsible for any other use than the one mentioned above. Collars have a lifespan depending on its use and as in all products it’s necessary to make sure that all parts are still being intact and safe after some use. So please take necessary actions to make sure that the collar doesn’t need reparation or should be changed. Also always make sure that the right collar is used for the right type of dog and its strength. Soft collars should not be used for large pulling breeds and cat collars are for indoor use only. Please don’t leave your cat unattended while using decorative collars.

The collars should have a perfect fit around the dog or cats neck. With a perfect fit we can avoid most accident and the collars are safe to use. Cat collars should be used a bit looser since the intention is not to use them with a leash. Please advise your clients to test that the cat can slip out of the collar in case it would get stuck. Our cat collars are safer than most other brands since we have tried them during a long time. A wider collar provides less choking hazard than a thin collar to a cat and also the soft material that is slightly flexible is better to use than a stronger material. We are happy to say that we have had no complaints about our cat collars for indoor and actually also for outdoor cats but we still do ask the users to make sure that the collar can slip it over the head in case the cat jumps and get stuck since we care about your pet.

The opposite is the situation for the dogs, dog collars should never we worn loose around the neck, always with the fit that you can put two fingers under the collar, this way it can’t slip over the head and the dog won’t be able to get out. Our wider collars are very comfortable and shaped for extra security in this matter. It’s more difficult to get stuck in a wide collar or escape the collar if it’s tight and the right size for the dog.

Sighthounds should use the special wide sizes or Martingales designed for them to make it impossible to escape from the collar. Their necks are also more sensitive and the speed can be very high so a loose hanging thin collar can be a hazard to them. Our extra wide sizes are made with their security in mind.

Our services!

Replacement jewellery service

We provide our clients with service to repair damaged goods. If you need to repair goods, jewellery or other metal parts you can contact us for replacements. And we will give you to reduced cost replacement jewellery. The cost depends on the part that is broken. In case we no longer have the same jewellery available we will replace it with another one at the clients wish. The replacement jewellery and transport is paid by the client. We normally try to put it in the next shipment. 

If some leather or jewellery is out of stock we upgrade the client with a similar one in colour and quality.

Please note that all our products have smaller differences in  structure of leather or sometimes jewellery, this is a handmade haute couture product and these differences is the essence of handmade products and should be seen as an added value to the product.

Special orders can be made for clients if they have special wishes of colour of leathers and stones that they know from our collection, we try to understand your wishes and are happy to get help from photos and similar to avoid mistakes. However these products can not in any way be returned to us if mistakes would arise. We will do our best to meet your wishes and expectations.