Terms and conditions of use

Shipping

Domestic Shipping and Europe: Unless otherwise advised we ship all collars and leashes within 3-5 business days within Europe as soon as we have received payment we start with your order. We make by hand your particular collar, we don´t have a stock so add the extra days for postal service. In Europe the normal time to receive the collar depends on your country, but normally you have your items within 7-10 days. We ship postal certified. You can always track your order.

Within Spain the orders will arrive faster, when we ship your order you will probably have it within 1-2 business days.

In emergency situations we always do our best to help you.

Large item orders: May ship through another carrier. It depends on the item. We try to get the customer the best price. Within SPain it can be fast but in Europe calculate a few days more.

International Shipping outside Europe: We shop the rates for shipping to get you the best available international rate to your country, the online rate is a suggested fee and can vary based on destination and size of product. We can´t know for sure the exact amount to every country. In that case we will always contact you and give you the exact amount after consulting with different carriers. This is specially important for bulky and large items. Collars and leashes are normally easy to ship to any destination.

Express shipping request are subject to product availability, we will give you an estimate of the expenses. You will have to add to the sihpping rate about the double to get your collars by UPS or similar. Let us know if you prefer Express delivery!

Shipping expenses are non-refundable.

Not Returnable Items are all our haute couture collars, they are made specially for you and most of them not sold on the website, we always try to help our clients to figure our exactly what they like and need, also recommend them to measure well the dogs neck, never the previous collar since it´s easy to misunderstand. We don´t mind to help you chose the materials for your haute couture collar. So there will be no misunderstandings or disappointments.

All other collars are possible to change for web shoppers, contact us within 10 days, for stores exchange contact directly with Barcelonadogs sales department for changes or returns.Since the return policy is different for store changes.

All our web clients can change a collar or get a refund! We make the collar for you, so we cut the leathers in the size for your dog/cat and add the jewelry so please be careful before you make your order, specially about the sizes since that´s what make us change most collars. We are happy to help you if you are uncertain!

In case of a return or change of collar, please notice that the transport cost is not refundable!

Please notice that hand made products have smaller diffrences, those should be seen as an added value to the product. They are not factory made they all come from different part of the leather. That also make them more alive and unique.

Care advice

Take care of your collars, use leather soap for removing spots, and always lubricate your collar with a little saddle cream whenever you can. That way your collar will survive and age with beauty. If your dog wets the collar you can polish carefully the metal to it´s ordinary shine. The same for crystals! If you broke any items you can contact us for replacements. And we will give you to a reduced cost a replacement jewelry. In case we no longer have the same jewelry available we will replace it with another one at the clients wish. The replacement jewelry and transport is paid by the client.

For nobuk leathers you should only use a spray for suede, nobuk leather, and a soft brush to remove imperfections or spots caused by wearing the collar.

Leather gets a bit darker when they age. Don´t wet your collars! Try to chose a collar that fit your dogs activity lever and strength. Remember we have collars for all types of dogs!